Cancellation policy

How memberships work. Forget Me Not memberships (Basic $9, Standard $19, Premium $29 a month) renew automatically every month on the date you joined, until you cancel. Each month you receive the number of cards included in your plan (1, 3 or 5).

Unused cards. Cards you don't use roll over and stay yours to send for twelve months from the month they were added. We use your oldest cards first and remind you before any are due to expire. If you need longer, ask and we'll extend them once by three months.

Pausing and cancelling. You can pause or cancel anytime online: sign in to your account at forgetmenotcardstore.com and choose your membership. There's no need to call or write to us. Cancelling stops future charges, and you won't be charged again after you cancel. Cards you've already paid for remain yours to send until they expire.

Price changes. If a membership price ever changes, we'll email you at least 7 days (and no more than 30 days) before the new price applies, with instructions for cancelling.

Yearly reminder. Once a year we'll email you a reminder of your plan, its price, and how to cancel.

Failed payments. If a monthly payment doesn't go through, we'll retry. If it still fails, your membership is paused rather than cancelled, so your dates and banked cards are kept. You'll receive an email explaining how to update your card.

Questions: forgetmenotcardstore@gmail.com. We reply within one business day.