Refund policy

Every card is written and posted for one person on one date, so a card can't be refunded once it's in the mail. Here's how refunds work for everything else.

Memberships. If you cancel within 14 days of joining and no cards have been posted, we'll refund your first month in full. After that, cancelling stops future charges, and cards you've paid for stay yours to use for twelve months. Partly used months aren't refunded, and cards that reach their twelve-month expiry can't be refunded.

Time Capsule. A Time Capsule costs $19 for a posting date up to two years away and $29 for dates further out. Full refund within 30 days of purchase. After that, a Time Capsule can't be refunded, but you can change the date, the recipient or the letter at no charge any time before it's posted.

The Christmas List. Full refund if you cancel before your list is sent to be written. Once cards are being written, the order can't be refunded. Any cards from your list you don't use (for example, if you send 18 from a 25-card list) become credit for extra cards, good for twelve months.

Extra cards. Refundable until the card is posted.

Send One Card. Full refund if you cancel before your card is sent to be written. Once it is being written, the order can't be refunded. If we make an error on the card or the address, we'll send a corrected card at no charge.

Gift cards. Gift cards are non-refundable and never expire.

Addresses. If a card can't be delivered because of an address we were given, it counts as sent. If the mistake was ours, we'll write and post a new card free of charge.

On-time promise. If a card added fourteen or more days ahead doesn't arrive by the day, write to us and choose either a refund for that card or a free card to use any time.

How to ask: email forgetmenotcardstore@gmail.com with your order number. Approved refunds go back to your original payment method within 5–10 business days.